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Thursday, September 8, 2011

Maxis SMS Scam – How it Works (Rampant Lawless Series)

This is totally crazy and ridiculous !! I never use, never subscribe; but now they said my subscription is RENEWED !!! - by a Maxis complainer

[Chapter 3]
By JP

Recently, I hear several grumbles from my mate about their mobile service prepaid balance being deducted unconsciously or postpaid account being charged for unsolicited SMS.
*Is this unlawful ?*

I even received one complainer tables with solid proof to show that the mobile service provider, the telco – Maxis had sent her unsolicited SMS and charges her without her consent!

According to the complainer, nickname - Amy:
I often receive unsolicited SMS since I subscribe to use Maxis as mobile operator. Some they promote to sell things; some approach me to subscribe for news alert; some with beautiful MMS to encourage me to forward the MMS to my knowing etc.” she continued, “Most of these SMS were clearly indicated by their company name, brand name or Maxis themselves
She added, “I will ignore these SMS everytimes.
She furthered, “One day, I received a SMS from [no name, only number showed 27770] written like this

{ RM0.
Ur MTweeter free trial will expire in 2 days.

Continue to follow friends tweets for only RM2/wk. }

That was strange, I never used or subscribed to 27770 or MTweeter. Why they said my [free trial], and further pursuing me to continue to use their servive?” !!!

(To my precious readers here - What would you do if you receive this ? Read the text again and digest it, then re-answer again)

She continued, “After a couple days, I received the second SMS from 27770 written -

{ RM2. Your MTweeter subscription is renewed.

To stop,
send stop mt to 27770 }

This is totally crazy and ridiculous !! I never use, never subscribe; but now they said my subscription is RENEWED !!!” She started getting mad of this.

She continued, “Some more (they indicated) that 2 dollars had been charged !

(What would you do then?)

Off course I sent back [stop mt] to the 27770.” She admitted.

(then?)

Within a minute, they sent me back this -

{ RM0. Click on the link below to unsubscribe.

http://m.mtweeter.com/stop/ }

She added, “I was unable to log that link given. I was totally frustrated and helpless then.” She continued, “Then I asked around friends to get help. They given the Maxis helpline to call.

(What if the unfortunate lady stop at this stage without calling the center, What could be happened to her billing?) !!!


She furthered on, “I called immediate to Maxis helpline. The first voice I heard was a machine sound asking me press 1 for ….., 2 for ….. and 3 for …….. Then after I press x?, the machine asked me to press this and that …and further on.

…… to be continued

click on the pix to get clearer image



-----------------------------------------------------------------------------------------
This was only one of many living examples happening to mobile users in this country.

[Chapter 4]
By JP

After unsuccessfully to unsubscribe to the Maxis – Mtweeter SMS service by logging into a web-link given by a continuous third SMS. Amy (the complainer) called to Maxis help-line center.

Amy furthered on, “I called immediate to Maxis helpline. The first sound I heard was a machine voice asking me press 1 for ….., 2 for ….. and 3 for …….. Then after I press x?, the machine asked me to press this and that again…and further on.
After several pressings, finally a human voice answered and I complained to her.”

Amy added, “then she calmed me down with her soft and gentle voice. She said she will help me to cancel the MTweeter service.”

(Was it been done so ?)

Amy said, “in the next day, I received another SMS from the 27770 again written -

{ Your MTweeter subscription is terminated. If it was an accident, don’t worry! You can still follow celebs & friends at http://m.mtweeter.com/ } ”

What this [accident] meant for ?” Amy doubt. She continued, “Is it meant that if the termination of subscription was accidental, then they will continue to charge me ?” !!!

She added, “And within couple of minutes while I’m still doubt on that, another SMS from [62003] pop in written

{ Maxis CS: Dear Madam, referring to your concern, SMS from 27770 is successfully blocked. TQ, Maxis } ”

She furthered, “And I was able to speak to another customer service. He told me that the MTweeter [27770] SMS had been cancelled and not to worry about the charge of RM2. It would be waived off.”

Amy was upset, “I asked him why my credit limit (there is a credit limit to users subscribe a postpaid mobile service) facing tremendous increased during these few days since the unsolicited MTweeter activated. This have limit me to make a long call out !”

Amy continued, “He (the customer service) again asked me not to worry and taught me to make a complaint to Maxis when I received my billing (at month end) if there is any mis-charging.”

Amy was totally upset with the way Maxis handled her complaint and eventually she intends to migrate her mobile service to another mobile operator.

That was only one of many living examples happening to mobile users in this country!
Many chosen the decision to [ignore] and silence about SMS scam.
--------------------------------------------------------------------

In another news by the nation most read daily paper – [The Star], dated Thursday August 4, 2011, written -

{ a few days ago, I received an SMS asking me to reply in order to continue receiving SMSes. On the spur of the moment I replied, not wanting my SMS service to be unavailable.

The nightmare began as soon as I replied to this SMS. My prepaid credit of RM63 was immediately reduced to RM1.15, without me having made any long calls.


I was shocked at the drastic drop but quickly topped up another RM30, thinking that my service provider had auto deducted for my data plan. But everything went suspiciously wrong again. In the next two hours, after using my phone just once, my credit went down to RM3.21!


I called the help-line, and to my surprise, was told that I had subscribed to a package called (name provided), of which I was totally unaware. }

http://thestar.com.my/news/story.asp?file=/2011/8/4/focus/9232061&sec=focus

…… to be continued





Your silent could made them BILLION !!!


(to browse back, Chapter 1 click HERE)

2 comments:

kah keng said...

i juz use Maxis supp line for 6week.i already hit by this scam.my situation same lik u but i juz ignore it until i receive the bill they hv charge me RM2 for 2 transaction.my main line also receive such sms but no billing incure for the main line.i have make a complaint to the maxis and they advice me not to reply the sms to stop the service and the charges cant refund.what the hell....kindly advice me how.kahkeng1127@hotmail.com

thomaru said...

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